1. No refund can be completed once the alleged deposit (including the bonus) has been played using the powercasino.bet service.
  2. To request a refund player should contact casino support team via online chat or by email at support@powercasino.bet
  3. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
  4. In case of positive refund application review, a refund will be processed in five (5) working days.
  5. We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Powercasino.bet  will be honored after a refund has been made. Player agrees to provide, in case Powercasino.bet demands, a notarized identification, or any other certified identification in accordance with the applicable laws of Player’s jurisdiction.
    If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be affected, Player’s Account shall be closed and Player shall forfeit all funds in Player’s Account, such decision shall be final, binding and not subject to appeal.
  6. Player should play using a fair method on all games and should not in any way affect outcome of that game.
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