Fast withdrawals are our priority. Normally you will receive your money within 24 hours after making a withdrawal request. But in rare cases it can take more time.
After you make a withdrawal, your request goes through two steps:
Pending status. This is when the payment is processed by us and comes though necessary regulations. Pending usually takes 24 hours and is processed on business days. In exceptional cases pending time can take up to 3 business days. Extended pending time could be related to one of the next cases:
numerous registrations, verifications and payments
maintenance on the side of payment service providers or inside Power Casino
suspicion of suspicious activity and attempts to abuse casino bonus offers.
Transferring status. This is when the payment is transferred to you. It can take from one business day (for e-wallets) and up to five business days (to the bank account via wire transfer).
Please, contact the support if you have any questions on the status of your withdrawal request and an approximate waiting time.
Please, note, that Saturday, Sunday and national holidays are not considered business days. So, if you made a withdrawal request on Saturday, the first business day when your request is being processed will be Monday.
More information about withdrawal policy and timing can be found here.